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AT&T

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Address

3120 E 53rd St Ste 100
Davenport, IA 52807
Fax: 563-441-7705
Last Updated: February 22, 2017

Hours

SundayOpen 24 Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours

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About AT&T

At AT&T, we’re connecting the world like never before. Ready to get in on the action? Together we’ll do great things.

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Bettendorf, Iowa

Overview

We are building an elite team and we are looking for a Director of Customer Success.

Snapsheet is a different kind of company and we take our opportunity seriously. We want people who want to build the next great company, and particularly those who fully understand the role customer service plays in that process. In addition to experience, you must have passion, street smarts, analytical and quantitative skills, creativity, persistence and impressive interpersonal skills. Must be calm and personable under pressure with strong negotiation skills. Seeking someone who can perform well in a highly dynamic, rapidly changing environment.

What You'll Do

The Director of Customer Success is responsible for managing all aspects of customer facing call center operations across multiple product lines. Significant emphasis on developing workforce management processes, quality, coaching and training, and contact center process improvements. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale.

Responsibilities

 

• Maintain and improve call center operations by monitoring volume; identify and resolve problems; prepare and complete action plans; complete system audits and analyses; manage system and process improvement programs

• Directly manage a team of managers responsible for consistent production

• Develops staffing plans and hiring of new team members as needed; including forecasting and determining future needs

• Bring personality and energy. We've got a great culture and are going to continue to hold onto that as we scale to new levels

Qualifications

 

• BA/BS or equivalent work experience

• Minimum 8 years of experience in contact center management, including managing KPIs, ensuring customer satisfaction, and reporting statistical performance levels

• People management experience with teams of 5+, including hiring and firing

• Familiarity with multiple phone call and queue systems

• Expertise in throughput and cycle time analysis; high level of proficiency in Excel

• A customer-centric and customer-first mentality

• Previous experience in the P&C insurance industry is a plus

Careers

Location: Moline, IL

Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.

What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.

Bottom line? When our customers think of AT&T, they’ll think of you.

What’s in it for you?

Start with the paycheck: Customer Service Representatives start between $10.98 and $16.09 per hour...then, you will have the opportunity to receive an increase after only 6 months!

Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources

Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.

If you’re 18 years or older, let’s talk.

Click here to learn more about this job from AT&T employees!

Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company.

PHYSICAL REQUIREMENTS
 
No physical requirements.
 
BASIC QUALIFICATIONS
 
TESTS:
 
Applicants will be expected to pass any assessments or tests associated with the position.
 
SPECIAL JOB REQUIREMENTS:
 
• Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
 
TRAINING
 
• Classroom training.
• On-the-job training.
 
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
 

Location: Davenport, Iowa

Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time.

What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.

Bottom line? When our customers think of AT&T, they’ll think of you.

What’s in it for you?

Start with the paycheck: Customer Service Representatives start between $10.98 and $16.09 per hour...then, you will have the opportunity to receive an increase after only 6 months!

Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources

Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.

If you’re 18 years or older, let’s talk.

Click here to learn more about this job from AT&T employees!

 

Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company.

 

PHYSICAL REQUIREMENTS
 
No physical requirements.
 
BASIC QUALIFICATIONS
 
TESTS:
 
Applicants will be expected to pass any assessments or tests associated with the position.
 
SPECIAL JOB REQUIREMENTS:
 
• Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
 
TRAINING
 
• Classroom training.
• On-the-job training.
 
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.